Location: Beijing
This role specializes in performing and enabling remote technical support for WebSphere Portal. Successful candidates will: provide technical support assistance to customers using problem determination / problem source identification skills utilize technical and negotiation skills in collaboration with the Portal Development and other support organizations to prioritize and diagnose problems to resolution. Communicate action plans to clients or IBM representatives as appropriate. Recommend and implement improvements to existing technical support tools, procedures, and processes contribute to department goals and attainment of organizational objectives through high customer satisfaction.

Job Requirements:
Excellent presentation, verbal and written communication skill in English, as our client base is worldwide;
Strong positive customer service attitude with sensitivity to regional differences;
Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment;
Responsibilities include problem recreation, diagnosing datalog/traces, troubleshooting and debugging complex computer systems to determine a course of action and recommend solutions.

Technical Skills Required:
Platform skills (WIN,UNIX,Linux, Sun,HP, z/OS,iseries);
Analytical/Technical Ability;
Adaptability/flexibility;
IBM Software product skills is a plus.
其他要求 15年毕业或者14年年刚毕业工作还没满一年的同学
Sheng Ping Zhang (张胜平)
SWG Client Support - WebSphere Software
TXSeries Level2 Support
IBM China Software Development Lab
Mail: shpzhang@cn.ibm.com
Phone:86-10-82453839

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